From Many: One
Leadership is a Journey. Our 2017 Leadership Forum brought together Many from across our business for One Purpose: to drive positive changes in things...
Consistent Inconsistency
Leading a branch-based service business is different than working in a single location company. You discover that there’s something unique about each market and...
Start Fast. Finish Strong!
So said Jim Herth, the irrepressible sales coach, as he energized our sales team at the 2017 Sales Kickoff. It’s not enough to just...
What Days Give…
An oriental friend of mine shared a proverb with me that he memorized as a child and which he uses to guide his life:...
Resolutions
It’s that time of year, again, when many set bold New Year’s Resolutions and most quickly let them fade away. Old habits and the...
Find Your Merry!
While the rest of the mainland US shivers under a frozen blanket, in Florida we are still basking (a flowery word for perspiring) in...
Wiggle Words
We’ve all heard them. Wiggle Words are the words of uncertainty and lack of commitment. At the top of the list is “hope”. By...
Why Ask?
What’s the point in going to all the trouble of conducting a client survey? After all, both you and they can SEE the work...
Things BIG & small
What are you thankful for this Thanksgiving? The answers for me are abundant but, as I reflected early today on this very question, they...





