The Hard Way
Building lasting client relationships depends heavily on how they start out. Otherwise, you’re forced to do things “The Hard Way”. This doesn’t mean that...
Plan “B”
What will you do when your first choice doesn’t work out? Do you have a Plan “B” ready for action? For the hard-charging, “I...
Power of One
A message has more impact when it is delivered clearly and with a singular focus. A business that shares One Purpose, One set of...
Be Intentional
I heard one of our most promising sales professionals use this statement multiple times in a team strategy session this week. He encouraged his...
Good at Apologizing
When a mistake happens, as it can and will in a world filled with humans, we are taught that the right thing to do...
Fourth Quarter
That’s when the effort matters most in football. Playing with intensity throughout a game is always important, but it’s how you finish that will...
Winning Recipe
What is it that makes one meal preparation taste better than another? Similarly, what is it that makes one business thrive when another struggles...
Zero Discussion
That’s what happens when a leader and service delivery team know exactly what to do. “Zero Discussion” is required; their response becomes instinctive and...
210-Year-Old Lesson
Photo Credit: Wikipedia In October of 1805, British Admiral Horatio Nelson faced a daunting threat in an effort to defend the British Isles from...





