Be Intentional
I heard one of our most promising sales professionals use this statement multiple times in a team strategy session this week. He encouraged his...
Good at Apologizing
When a mistake happens, as it can and will in a world filled with humans, we are taught that the right thing to do...
Fourth Quarter
That’s when the effort matters most in football. Playing with intensity throughout a game is always important, but it’s how you finish that will...
Winning Recipe
What is it that makes one meal preparation taste better than another? Similarly, what is it that makes one business thrive when another struggles...
Zero Discussion
That’s what happens when a leader and service delivery team know exactly what to do. “Zero Discussion” is required; their response becomes instinctive and...
210-Year-Old Lesson
Photo Credit: Wikipedia In October of 1805, British Admiral Horatio Nelson faced a daunting threat in an effort to defend the British Isles from...
Big Fish, Small Water
You can toss a cast net in the ocean and see what you pick up. Or you can strategically pursue a Big Fish in...
Faces of the Brand
It’s not about “what” we do or “how” we do it. It’s absolutely about “who” does it; it’s about the people who make it...





