Silence Is Not Golden
Success in a service business depends heavily on the elements that surround the service...
Success in a service business depends heavily on the elements that surround the service...
On March 10, 1876, Alex Graham Bell called out to his assistant, Mr. Watson,...
Everything. Love is a most powerful and unique emotion. My Valentine’s Day wish for...
There once was a manager named Lost,Who avoided seeing customers at all cost;Lost thought...
It’s not a genuine conversation unless you are listening, relating and responding to one...
Our natural tendency is to accept what we see at face value. This impulse...
I finally met Bill Hunziker! He introduced the word “Victory” to Cornerstone through John...
Every day, our interactions with different people combine to create an overall experience that...
People always remember the little things. These memories work both ways – good and bad....