Extreme Customer Focus
Every industry and business has its own unique qualities, but they all share a vital common element: Customers. Without them, there simply is no business. Quite simply, customers are the most important people of all.I’ve learned many great lessons from customers I’ve been privileged to serve through the years. There’s one long-time customer, however, who especially […]
Under-Promise. Always Deliver.
I heard it twice today, from two different managers as they shared their experiences from the front lines. In the heat of business battle, when forces are pressing from all sides, there is a tendency to make promises that might not be realistic. This response occurs out of a good-hearted desire to “do the right […]
More Than Fresh Paint
I truly don’t like to paint. I have done plenty of it through the years, however, from kid’s bedrooms, to bathrooms, ceilings and garages; I just find it tedious, although it is enjoyable to stand back and view the finished product. I’m really particular about how it looks and I appreciate what it takes to […]
Knowing
When you know you can, do it!When you’re not quite sure if you can, try it.When you know you need some help, go get that.But never, ever, do nothing!
Flight Rules
Fighter pilots are a special breed. Last fall, a former Navy F/A-18 pilot, who was teaching an Aeronautical Engineering course at the US Naval Academy, shared some personal insights with his class regarding flight school and what it takes to thrive there. My son, who was an exchange cadet there that semester, jotted detailed notes […]
Horse Sense
I attended a horse show this past weekend, the Canterbury “Summer Sizzler” Dressage event in Newberry, Florida to be exact. I can assure you it was aptly named! I came away with more than heat exhaustion, however; I acquired some real Horse Sense from observing the events.My wife was there along with a group of […]