Manage the When
We live in an instant world. As consumers, we’re accustomed to instant gratification. You can find myriad products and services online, swiftly do your research, and buy them right now. “Amazon” offers a world full of possibilities with “1-Click Ordering” and even the online auction “eBay” offers a “Buy it Now!” button. In the world […]
Extra Time
In the USA – Belgium World Cup soccer game, “Extra Time” proved to be a bit too much. But then not quite enough. Our US team had an improbable run in this World Cup and almost made the quarter finals. Almost. For just the second time in my life, I became more than mildly interested […]
When it Really Matters
Many things we do are routine tasks that don’t require extra thought or preparation; this isn’t to say that they don’t require careful execution, however. As it applies to our work, we can think of these as our daily “work habits”. There are other situations, however, where much more is at stake and we must […]
Make it Possible!
That’s exactly what a group of talented administrative professionals discovered about their roles this week through teamwork and interaction. They learned that their mission goes far beyond the daily tasks associated with office administration. They discovered that to Keep it Positive enables them to Make it Possible!I affectionately refer to this team as our Human Super Computer, but […]
Ask!
If you don’t ask, who will? What’s the price of remaining silent? Will you miss out on the opportunity of a lifetime? The world is a busy place and its not going to slow down to figure out what you want. It’s up to you to use your voice and to ask about the things […]
Energizing Growth!
A company can’t afford to stand still. To survive in this world of rapid change, it must adapt to achieve growth. While growth isn’t a complete goal in and of itself, realizing growth is a sure sign of business health. You’re either growing, or you’re withering away.There was a time when growth was realized through […]
Two Choices
When you begin each new day, you are faced with two immediate choices:1. Wait and see what the day brings. Just roll with what happens, respond to things that come up or carry out tasks that were planned and assigned to you by someone else; or2. Decide what you’re going to accomplish and then go do […]
Problem-solving
Encountering “problems” is an aspect of every day life that we all experience. Unfortunately, solving them is not as common. Problems are not like fine wine; they do not improve with age if kept in a cool, dark place.If you’re a manager, some of your greatest responsibilities are in identifying, analyzing and solving problems. The […]
Unknown
It is possible to be “Unknown” as an individual, but yet remembered for what you were part of accomplishing. That idea struck me deeply as I joined a force of 400 plus volunteers in a day of service earlier this week at Arlington National Cemetery. We toiled together on a steamy July day to beautify those […]
Shoot Straight
If you want to hit the target, it pays to shoot straight! It minimizes the ammunition you need to accomplish your objective and drastically reduces the risk of collateral damage. While that is obvious advice for a marksman, it also applies to the world of business and customer service.In business there are two broad target […]