Winning Recipe
What is it that makes one meal preparation taste better than another? Similarly, what is it that makes one business thrive when another struggles or fails? Could the answer be in the winning recipe?
Are there unique ingredients that the successful chef or business leader uses, which others don’t know? It’s certainly possible, but much more likely that it’s how those ingredients are combined that makes the difference.
What the ingredients are, how much is used of each, and when they’re added all matter. In a service business, the winning recipe must be formulated differently for each type of client and, in some cases, for each individual client. Rather than applying a set formula to every situation, different and better results can be achieved by seasoning to taste.
If you’re not seeing the results desired, it’s worth taking a look at not just what you’re doing, but how and when you’re doing it. Success is achieved through trial and error; only by applying the experience, patience and focus of a chef can you discover your own winning recipe.
What’s your winning recipe for achieving maximum client satisfaction?
Are there unique ingredients that the successful chef or business leader uses, which others don’t know? It’s certainly possible, but much more likely that it’s how those ingredients are combined that makes the difference.
What the ingredients are, how much is used of each, and when they’re added all matter. In a service business, the winning recipe must be formulated differently for each type of client and, in some cases, for each individual client. Rather than applying a set formula to every situation, different and better results can be achieved by seasoning to taste.
If you’re not seeing the results desired, it’s worth taking a look at not just what you’re doing, but how and when you’re doing it. Success is achieved through trial and error; only by applying the experience, patience and focus of a chef can you discover your own winning recipe.
What’s your winning recipe for achieving maximum client satisfaction?
2 Comments
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Laure Hristov
9 years agoThe one key ingredient sales people fail to add to the mix is gaining Knowledge about the customer. It’s one thing to have knowledge about your service or product, but to really maximize satisfaction, you must understand fully what the wants and needs are of your customer. Remember too, to share knowledge with your customer that you know will help them to make a good business decision. This is a key ingredient for client satisfaction.
Steve Ramsey
9 years agoI always love what Maya Angelou said, “People will forget what you say and forget what you do; but they’ll never forget how you make them feel.”
Truly taking an interest in your client… their needs, wants and goals really makes the difference. It’s the “secret ingredient”.