It’s All About the People [Guest Post]
When my father asked me if I would consider writing a guest article for his cultivations blog, my...
Commencement
Commencement is a word that we hear a great deal at this time of year, in conjunction with graduation ceremonies. While graduation is about...
Make It Right
Service failures occasionally happen. When people are serving other people in an active business setting, things don’t always go according to plan, even with...
All The Little Things
Luciano Mancilla, Jr. and his crew members, Israel Mendoza and Luis Garcia, demonstrate that they “get it” as evidenced by the quality of their...
The Human Super-Computer
The evolution of computers and exponential growth in computing power during our lifetime has been truly remarkable. The most powerful computers of these are...
A Decision to Grow
Recently I’ve shared my thoughts about building relationships, the kind where a long history of consistent, reliable performance results in a high degree of...
Where Trust Begins
There’s usually a small, seemingly inconspicuous place where Trust begins. It might start out with something as simple as a caring smile, a helping...
Under-Promise. Always Deliver.
I heard it twice today, from two different managers as they shared their experiences from the front lines. In the heat of business battle,...
One Size Does NOT Fit All
One of the keys to building lasting relationships in a service business is the ability to recognize unique client requirements and adapt the approach...





