Analyze or Over-think?
There’s a fine between thoughtful planning and analysis, or over-thinking and paralysis. I should know, as I’ve crossed it from time to time. If...
Leading: Seven Genres of Business Communication
The essence of leadership lies in a person’s ability to communicate ideas and information in a manner that inspires and guides others. Business communication...
Exactly Different
When it comes to building a product of a specific model, the intent is to build individual units exactly the same. However, when it...
Potential
Sometimes you can see it when they’re brand new. Sometimes it takes time and patience before potential is revealed. That’s certainly true of finely...
Fired Up!
I was enjoying dinner on an outdoor patio at a busy downtown restaurant, when it began to sprinkle rain from a fast-moving cloud. At...
Revisionist History
Humans have a remarkable ability to hear what they want and remember what they like. Part of that tendency is created through our nature...
Leading: Set the Tone
You’re being watched. No, not by the NSA, or some other clandestine agency. It’s your employees, and your customers, who have their eyes on...
What’s Next?
Photo credit: Metro DC Photography When today is done, will you pause to look back at what’s transpired? As you reflect, will you be...
Leading: Look and Listen
You can’t lead from behind a desk—or over the telephone. If you want to be a leader, you need to personally look at the...
Who owns it?
“If everybody is responsible for it, nobody is responsible for it.” An associate of mine said that to me this week, as we were...





