DWYSYGTD
Building Trust over time is just as simple as that. Do What You Say You’re Going To Do. That simple, yet powerful, statement separates exceptional people from average ones (or worse). The same holds true for teams. The failure rate in business is far too high. Commitments should not become hollow promises. It doesn’t take […]
Two Levels of Teamwork
Most of us work on a team at one time or another, whether as team leader or member. When it comes to functional teams, however, there are two distinct levels of teamwork and they produce radically different results. I won’t discuss dysfunctional teams here, because we all know that’s not any place we want to […]
Ready to Play?
My brother and I like to torment one another with old family pictures, as only brothers can do. As the years pass, it seems there are more “old” ones with us in them! He just sent me a snapshot of the one I’ve posted with this article; that happens to be yours truly awhile back. […]
The High Road
Very often there are two routes to reach your destination: by traveling The Low Road, or by taking The High Road. The path you choose will affect the experiences of your travel companions, including people you encounter along the way. You might be contemplating a physical road trip and have multiple choices. We’ve become accustomed […]
Thinking of You
When you’re “all-in” with your work, when you live and breathe what you do every single work day, those activities are top of mind. They should be. You’re intensely focused on your work, so it’s easy to assume that your customers are too. The reality, however, is that customers are only thinking of you in […]
Friendly and Frank
Can you be both of those things, at the same time? I believe so. Business can be hurried and blunt; but it doesn’t have to be that way. We all know what friendly looks and feels like: big smile, open attitude, caring demeanor. What does “frank” look like, however, and how uncomfortable does that feel? […]
Pure Dutch
Dik van der Velden was Pure Dutch – and also a one-of-kind friend. Upon hearing that Dik had passed away, I was left in a state of deep reflection on the 30 or so years we have known one other. They sure went by fast. If you look up the term “Dutch Trader” in the […]
Zero Discussion
That’s what happens when a leader and service delivery team know exactly what to do. “Zero Discussion” is required; their response becomes instinctive and driven by commitment to the cause. Oddly enough, you don’t get to this point without tons of robust communication. That provides the foundation, along with constant reinforcement of the team’s mission […]
Mind Reader
Are you gifted at reading minds? I most definitely am not. Many things can be said about me, but being a Mind Reader is not among them! As I think back through my career and the businesses that I’ve started, built and led, there’s one person who seemingly possessed that mysterious gift when it came […]
Winners!
It’s energizing to be around winners! Their positive, can-do attitudes will change the chemistry in a room. More importantly, winners will drive the success of a business. I enjoyed spending an evening with two of our very own winners: Sueanna Nelson and Michael Munns of the West Palm Beach team. They, along with their team […]