Words We Choose
The words we choose to use matter.
The words we choose to use matter.
Moments of Truth transcend the product or service and wrap around it.
If you don’t like your circumstances, change them.
To get your point across, consider your audience
The artfulness to Reframe and Advance must be practiced intentionally
How to turn a Tough Customer into a Loyal Client...
A good book can only change you from the inside out.
Key clients need to know what will happen and when.
Some find a way to offer a personal touch of civility.
Kramer was The Big Boss, always.